Shipping policy

Last Updated: 09.05.2023

Thank you for choosing www.crossiv.com for your jewelry needs. We are committed to delivering high-quality jewelry and providing you with an exceptional shopping experience. This Shipping Policy outlines our shipping procedures, rates, and important information regarding your jewelry orders.

1. Processing Time

All orders are typically processed within 5-7 business days from the date of purchase. This time frame may vary during peak seasons or due to exceptional circumstances. You will receive an email confirmation once your order has been processed and shipped.

2. Tracking Your Order

We provide tracking information for all shipped orders. You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and estimated delivery date of your package.

3. Shipping Destinations

We offer shipping to the United States. For international orders, please contact us.

4. Shipping Carriers

We partner with reputable shipping carriers to ensure the safe and timely delivery of your jewelry. The carrier used may vary depending on your location and selected shipping method.

5. Delivery Timeframes

Delivery times may vary based on your location, selected shipping method, and any unforeseen delays. Please note that we cannot guarantee specific delivery dates but will do our best to ensure your order arrives as quickly as possible.

6. Delayed or Lost Shipments

In the rare event of a delayed or lost shipment, please contact our customer support team crossivjewelry@gmail.com. We will work diligently to resolve the issue and ensure you receive your order or a refund, as appropriate.

7. Order Changes and Address Corrections

If you need to make changes to your order or correct your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if your order has already been shipped.

8. Holiday and Peak Season Shipping

During holiday seasons or periods of high demand, shipping times may be extended. We recommend placing your orders well in advance to ensure delivery by your desired date.

If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at crossivjewelry@gmail.com.

Thank you for choosing CROSSIV. We appreciate your trust in us and look forward to serving you.